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Commercial Field Service Technician (Licensed Electrician)

THE ROLE

The Field Service Technician will report to the Regional Field Service Manager and provide diagnostic,

troubleshooting, preventive and corrective maintenance services to Tesla s energy products including

but not limited to: residential and commercial solar PV systems, batteries, and electric vehicle

charging stations. The Field Service Technician will be asked to assist in the commissioning of the

solar array and monitoring systems during project installation.

The ideal candidate has significant experience and understanding in the design and installation of

commercial and residential solar PV systems.

RESPONSIBILITIES

Perform required preventive maintenance activities on commercial inverters to maintain

warranty coverage

Respond to corrective maintenance cases on both commercial and residential solar PV

systems and updating online case logs accurately

Attend and demonstrate outstanding performance at multiple inverter training schools

Work safely and in accordance with Tesla and industry standard safety requirements

Report writing, where required, to comply with deliverables in commercial O&M contracts

Work closely with members of the Operations Engineering Systems Reliability team to

respond to open case directions and provide data where requested

Prioritize conflicting work requests and escalations

Respond to customers concerns with the performance or functionality of their system

Ensure the vehicle, tooling, electronics, software, and company property issued are

accounted for and taken care of at all times

Work collaboratively with the electric vehicle charging teams to understand the system and

installation requirements

Support the ongoing development and improvement of the Tesla Field Service team

REQUIREMENTS

Minimum one year experience installing, maintaining, and troubleshooting solar PV systems

Valid Journeyman Electrician card required to perform electrical work in the states where

work will be performed by the candidate

Trades experience in roofing or electrical is preferred

Understanding of the NEC codes that relate to solar PV installations

NABCEP certification preferred

Proficiency in installing grid-tied inverters and able to work with various ground and roof mount racking systems

Ability to stay organized in a fast-paced environment with aggressive timelines

Ability to work in extreme environments, e. g. hot sun, below freezing, crawl spaces, etc.

Proficient working with spreadsheets, word processing, and computer-based applications (e. g. time tracking, case management, etc.)

Must be able to work at heights, climb ladders and stairs, lift heavy objects and work on your feet for long periods of time

Bending, stooping, crawling, in confined spaces, working in limited illumination areas, working in dusty conditions are required

Ability to work independently and manage your own schedule Comfortable making decisions independently and handling emergency situations with a calm and directed manner

Outstanding interpersonal and communication skills (both written and verbal); particularly in a customer-facing environment

Excellent customer service skills required

Ability to work well with others in a collaborative team environment

Regular, reliable and predictable attendance required



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